(FAQ’s)- In addition to the information provided on our website, here are the answers to some commonly asked questions about self storage:
Q: What size storage unit do I need?
A. You can use our Space Calculator on the website to help you determine approximately what size unit you will need based on the information you provide.
You may also call one of the offices and speak to the manager on duty. Our managers will be able to make a recommendation based on the information you provide about what you will be storing.
Q: What does climate control mean?
A. Climate controlled units are inside a building and are heated in the winter and cooled in the summer. The humidity is also regulated in order to protect sensitive items such as wood furniture, leather furniture, electronics, paintings, important documents, etc. The maximum temperature in a climate-controlled unit is approximately 78 degrees. The minimum temperature in a climate-controlled unit is approximately 55 degrees and the humidity level does not go above approximately 65%.
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Q: Do I need a climate-controlled unit?
A. If you are storing items which are sensitive to temperature changes and humidity such as : Wood or leather furniture, electronics, paper files, photos and DVDs AND you are storing for more than 3 months, a climate controlled unit is advisable. If you feel comfortable storing your items in a typical garage, then you will not need climate control.
Q: Do I have to sign a long-term contract when I rent a unit?
A. No. All leases are month to month. There is a one-month minimum term rental. We do not rent units by the day or week. We only require 10 days notice when you are vacating, so there is no long-term commitment.
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Q: When is the rent due?
A. Every tenant’s rent is due on the 1st of each month; regardless of what day of the month you rent the unit. For example, if you rent on the 13th of the month, we will pro rate your rent for that month and your next payment will be due on the first of each month thereafter. We will also pro rate your rent the month you are moving out, as long as you give us the 10 days notice of vacate. We only want you to pay rent for the time you are storing with us!
Q: What are the hours I can access my unit?
A. Every day from 5am – 11pm, including Holidays. Once you have signed your lease, you will be issued a personalized gate code to gain access to the property. You will be issued a lock and keys for your unit which are yours to keep. If you are a commercial tenant and require 24-hour access, this is available for an additional monthly charge of $10.00.
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Q: Is there an employee on the property at all times?
A. There is a manager on duty 7 days a week during regular business hours. The office does close on Holidays. Please call anytime to check our Holiday Hours. The office is also closed Monday thru Saturday from 1-2 pm for lunch.
Q: Can a large moving truck get to my unit?
A. Yes, all facilities have extra wide drive aisles and will accommodate all sizes of moving trucks.
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Q: Do you have space for my trailer, boat or car?
A. Our Chantilly VA location has Boat, Car and RV parking spaces. You can also put any of these items in a non-climate controlled unit at any of our facilities if they will fit through the unit door, which are approximately 8 feet wide and 7.5 feet high.
Q: What method of payment do you accept and are there any discounts?
A. We accept Cash, Check, Money Order, Visa, MasterCard, Discover and American Express. You may also pay online at our website. We offer auto credit card payment free of charge. You can sign up for this service at the office. Please see your property manager regarding pre payment discounts.
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Q: Do you provide insurance for my stored items?
A. Insurance is the responsibility of each tenant. We do not provide insurance. Please discuss your insurance options with the manager at the time of rental.
Q: There are so many storage facilities in the area, why should I choose Guardian?
A. You will get the most value for your money by storing with Guardian. Our facilities are clean and dry, fenced, well lighted and equipped with video surveillance cameras. Our rental offices are staffed with knowledgeable Property Managers. All storage units are on the ground level making them easy to access. Customer service is a top priority. We frequently offer move in specials, so be sure to ask the manager about our current promotions. If we can be further assistance, please feel free to contact us.
